We at Hockeystore would like to know what has happened to your broken product in order to offer our expert help.

Always contact us so we can approve your complaint before you possibly send back the product.

Here's how to file a complaint about a stick:
Fill out the contact form in the "FAQ and Contact" box on the website.
* Order number
* What is the reason for your complaint? Please describe the problem in more detail so we can help you as best as possible.
* Serial number of the stick
* Up-to-date picture of the entire stick
* Picture and/or video of the damage.

Keep in mind that an decision about the complaint can take up to 14 days.