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FAQ 💡

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Shipping, delivery & payment

  • How do I track my order?
  • Delivery method - DHL
  • Delivery method - UPS
  • How does home delivery work?
  • How do I pay?
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Returns & complaints

  • To make a return
  • Returning a product
  • Can I exchange an item for another product?
  • How long does a return take?
  • How long time does it take for a return?
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General questions

  • Do you sell used equipment?  
  • Contact us
  • How do I know if my order has gone through?
  • How to place an order on Hockeystore  
  • What should I consider when replacing my skate blades?
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Products

  • What should I consider when choosing a hockey stick?
  • Can you answer when/if a product will be back in stock?  
  • How should I consider the size of my equipment?
  • Sizechart TRUE - Skates
  • Sizechart Bauer - Skates
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Frequently asked questions

  • To make a return
  • How do I track my order?
  • Delivery method - DHL
  • Returning a product
  • Can I exchange an item for another product?
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