We strive to respond to all inquiries as quickly as possible, typically within 24 hours on weekdays and business days. However, for claims, the processing time may be longer as these often require a thorough investigation, which may sometimes involve consulting with the supplier or taking additional steps to ensure accurate information.

Our goal is to respond within 7 business days, but during peak seasons or times of high workload, the processing time may extend up to 14 business days. To ensure efficient handling, we kindly ask that you submit only one email per case. Sending multiple emails daily may delay our response, as we handle inquiries in the order they are received.