For claims or if you have received an incorrect item, we require pictures of the product. In claims cases, this is necessary for us to make an accurate assessment of the situation.

If you have received an incorrect item, we request pictures to determine whether the error occurred during picking at our warehouse or if it is an issue with our website. This helps us avoid sending the same item again. To minimize both time and environmental impact, and to ensure a quick and smooth process, we therefore request pictures in these cases.